Frequently Asked Questions

Below are some commonly asked questions about how to use our website and the services we offer:

• How long have you been established?

  We are the UK's largest supplier of spares and accessories for household appliances. We have more than 40 years experience in the industry and stock in excess of 1.5 million spare parts from more than 100 leading white and brown good manufacturers.

• Why have I not heard of you before?

  We operate primarily online and are a specialist retailer of spare parts for home and garden appliances. If you haven't heard of us before it could simply be because you've never searched the internet for a spare part before. However, now you know about us we hope you enjoy the 4ourhouse experience let us know, we're always grateful for Feedback.

• What areas do you deliver to?

  We currently deliver throughout the UK and to selected International destinations. We make every effort to ensure you receive your order promptly and offer two forms of delivery; standard and next working day. For more details view our Delivery Information.

• Will I have to wait weeks for my order to show up?

  Our standard delivery is very efficient and items will usually arrive within 3 – 5 working days; however we understand that you may be in a hurry to receive the spare part you need. That's why we offer the option of next working day delivery on all in stock items (excludes Eire). Learn more about UK Next Working Day delivery.

• What if the part I need isn't featured on your website?

  If you require a spare part that is not featured on our website, we will try and obtain the part for you. All you need to do is submit our Product Enquiry Form and a member of our customer support team will see if we can assist you further. Please be aware that we are unable to source parts for non-UK models.

• How can I be sure the part will fit my appliance?

  To avoid the disappointment of ordering a spare part that doesn't fit your appliance, we always recommend that you check the part fits your model before ordering. The easiest way to do this is to browse or search using your model number. If you don't know your model number then our handy Model Number Finder will help you locate it.

• What payment options do I have?

  You can place your order online. We accept payment made using Visa and MasterCard credit cards along with Visa Debit, Visa Electron and Maestro debit cards. Further details can be found in our Terms & Conditions.

• Can you repair it for me?

  Many of the spares we sell on our site are easy to fit and wherever possible we provide support and guidance to help you. However, if a part is particularly difficult to fit or you simply don't have the time our sister service, Repaircare, will happily repair your appliance for you - for a low fixed price. To arrange your repair, simply visit www.repaircare.co.uk.

• What happens if there's a problem with my order?

  We have a friendly and dedicated customer support team at our UK contact centre standing by to help resolve any issues. Visit our online Contact Us Page for more information, alternatively if Live Chat is available, an icon will be available on screen (Usually located at the bottom right of the web page). Click this icon to speak to one of our team.

• What is a 'genuine' spare part?

  You may not be aware that there are two types of appliance spare available; 'genuine' and 'pattern'. A genuine spare is a part made by the original manufacturer while a pattern spare is made by an alternative manufacturer but designed to fit a specific model(s). At 4ourhouse we sell genuine parts and top quality pattern parts.

  If a part is genuine it is clearly stated in the product description, so you can be confident that when you see a spare part described as genuine on this website it means it's been made by the original manufacturer.

• Why do you sell 'pattern' parts?

  We aim to give you as much choice as possible so you get value for money. We only stock pattern parts that have been manufactured to the highest standards and are of comparable quality to the genuine alternative.

• I need to return an item?

  There may be occasions when you need to return an item to us. Whatever the reason for your return we try to keep the process as simple as possible. If you have ordered an item in error you need to notify us within 14 days of receipt and return the items. Details of how to do this can be found here.

  In the case of faulty goods, items damaged in transit or errors during despatch please refer to the relevant section of our Returns Policy.

• I'm not satisfied and wish to make a complaint?

  We hope that you will be more than happy with the service you receive, however if we fail to live up to your expectations you can make a complaint here or alternatively if Live Chat is available, an icon will be available on screen (Usually located at the bottom right of the web page). Click this icon to speak to one of our team.

  We value all customer feedback, positive and negative, and will do our best to resolve your issue. Any information you provide will be used to improve our service for future customers.

• How do you rate Laptop Batteries?
  1. Volts (voltage);
  2. mAh (milliamps - current capacity);
  3. Watt-Hours (energy need)
  4. is the voltage used by the laptop - ie:- 14.4 volts
  5. is the capacity of the battery - ie:- 4000 mAh = 4 Amps of power
  6. is the duration time of the battery - ie:- 14.4v x 4Amps = 57.60 watt hours so if your laptop runs at 20 watts per hour, the battery should last 2.88 hours depending on use.